At the Consultation our design/installer will gather your preferences, clarify any product related questions you may have (please read through our FAQ's document prior to the Consultation), and then work up a plan view (“top down”) sketch that shows the proposed placement of sail shades, poles, lights, etc. and key installation details. The back of the sketch will have pricing and estimate details. This all takes between 30 minutes and an hour typically. We realize your time is valuable so we try hard to be quick and efficient onsite.

If you choose a Standard Install using our in-stock commercial-grade sail shades, we’ll email you the first available install date and ask you to confirm your shade selection and installation options. Once your project is confirmed, you’ll receive a project authorization form via email for e-signature. The final invoice will be sent the day before installation and is due upon project completion. Payments can be made by cash, check, debit, or credit card. Online payment links will be provided by email.

If you move forward with a Custom Install, you’ll receive an email with the earliest available installation date. Phase 1 includes installing the pole(s) and taking final measurements for your custom commercial-grade sail shade(s). Once measurements are complete, we’ll place the custom order and schedule Phase 2, the final installation. After your install dates are confirmed, we’ll send a project authorization form for e-signature. A 50% deposit invoice is due on the Phase 1 install date, and the final invoice will be sent the day before Phase 2, with payment due upon project completion.

After final install you are entitled to a free tune-up/tightening within six months following final install. You can request the free tune-up/tightening by reaching out to us.

We provide Shade Removal Service (available November-December), Shade Re-Install Service (available March-May), and Shade Tune-Up Service. You can request Shade Services by reaching out to us.